HALLO,
LUXEMBOURG

Depositary Officer Our client, a leading depositary services bank, are seeking a depositary officer who is keen to progress and develop their skills. This is a great role to consider if you already have depositary experience in Luxembourg and if you are seeking a more varied position where your responsibilities will cover the full range of the depositary cycle as well as stakeholder management. Roles & Responsibilities Cash flow monitoring and maintaining accurate records of the Fund’s (AIF’s) assets.Overseeing fund accounting activities, including NAV calculations, capital transactions, and fair value pricing decisions.Reviewing the implementation of regulatory changes by third-party providers and ensuring their operational processes are appropriate and compliant.Managing relationships with clients and stakeholders, along with oversight of portfolio fund operations.Essential Skills & Experience 1-4 years of experience in a depositary position in Luxembourg Knowledge of Luxembourg alternative investment funds and AIFMD regulations You must have right to work in Luxembourg and be currently working in Luxembourg to apply to this position

Broadgate has partnered with an investment and fund services provider looking to hire a Senior Customer Solutions Specialist. This person will act as a trusted partner to the company’s private equity clients, leveraging product expertise to resolve complex issues and collaborate effectively across teams. Responsibilities include:Provide high-quality technical support via phone, email, Zoom, and chat, ensuring timely and effective solutions.Develop expert knowledge of our software and the private markets industry to guide clients with best practices and product adoption.Build and maintain strong client relationships, acting as a trusted advisor.Partner with Customer Success Managers, Product Managers, and Engineers to deliver complex solutions and improve the customer experience.Lead onboarding support and conduct client meetings to align solutions with customer needs.Advocate for clients by sharing feedback to influence product development and enhancements.Manage high-value escalations independently, resolving complex issues and ensuring high customer satisfaction (CSAT).Collaborate with cross-functional teams (Customer Success, Implementation, Services) to address needs and mitigate risks.Contribute to a positive team culture by supporting colleagues and sharing expertise.Occasional travel to the US may be required. Requirements:Bachelor’s degree (Finance, Accounting, Economics, MIS, or related field preferred).4–6+ years of relevant professional experience.Exceptional written and verbal communication skills.Strong problem-solving, troubleshooting, and analytical abilities.High level of empathy, assertiveness, and perseverance in resolving customer issues.Strong organisational and time management skills.Technical aptitude with a passion for continuous learning and development.Flexibility to work Luxembourg business hours with occasional late meetings. If this role is something you feel is a good fit for you then apply with us today!