Head of Operations & Business Process Outsourcing – Austria Broadgate Search is exclusively retained to recruit a Head of Operations & Business Process Outsourcing for a pioneering and rapidly expanding digital finance organisation. This is a high-impact, entrepreneurial role focused on building and scaling operations for a newly established Austrian entity under the European Union’s Markets in Crypto-Assets Regulation (MiCA). The organisation operates at the cutting edge of the digital financial ecosystem, offering a fully regulated suite of services bridging traditional and digital assets. This role presents a unique opportunity to take ownership, drive innovation, and play a key part in shaping the future of digital financial services across Europe. Key ResponsibilitiesSupport the Chief Operating Officer in delivering operational excellence and scaling initiatives.Develop and execute the operational roadmap to support ambitious business growth and scalability.Manage and oversee outsourcing partners for operational processes, ensuring alignment with regulatory, quality, and compliance standards.Establish KPIs and conduct regular vendor performance reviews.Lead and mentor a cross-functional team to drive operational excellence and foster a culture of accountability.Identify and implement process improvements through automation and digitization.Ensure compliance with local and international regulatory requirements and manage operational risk.Collaborate closely with internal stakeholders across product, technology, and HR to align operations with strategic objectives.Represent the Austrian operational interests in meetings with senior leaders and external partners.Experience & Skills10+ years in business operations, outsourcing management, or related roles within financial services, technology, or consulting.Proven experience leading operational transformations and managing complex outsourcing projects.Strong understanding of regulatory frameworks in financial services, especially relating to digital assets.Familiarity with process optimization methodologies such as Lean or Six Sigma is advantageous.Exceptional leadership, communication, and stakeholder management abilities.If you are a strategic operator looking to make a tangible impact in a fast-growing, innovative organisation, please get in touch. Confidential conversations and applications are welcome.
Callum Dudrenec