Operational Risk Manager - BANKING Cardiff £50,000–£60,000 +bonus + benefits.A specialist property lender with big ambitions — and a seat at the table to help shape its future. We're working with a fast-growing, well-capitalised UK bank that's carved out a strong reputation in specialist short-term property lending — bridging, development finance, commercial and residential — funded through its own retail savings book. With a loan portfolio already north of £150m and growing, this is a business scaling with real momentum, not just ambition on a slide deck. As they grow, so does the need for a robust second line of defence — and that's where you come in. The Role: You'll be the company-wide voice on Operational Risk, embedding the Enterprise-wide Risk Management framework and operational risk policies across every UK business line. You'll provide independent challenge to the first line, oversee incident investigations and root-cause analysis, and play a central role in operational resilience — from business continuity to IT resilience and third-party risk. You'll report directly into the Chief Risk Officer — a senior leader with a heavyweight background across major global banks and asset managers — who's building a small, high-calibre risk function and is looking for someone proactive, relationship-focused and ready to make the role their own. What you'll be doing:Owning and embedding the ERM framework and operational risk policies across the businessProviding independent challenge on RCSAs, KRIs and control designOverseeing risk event investigations, root-cause analysis and remediationLeading on operational resilience — BCM, IT resilience and vendor/third-party riskProducing risk reporting and dashboards for senior leadership and the BoardActing as the go-to expert for governance, risk and compliance systemsWhat You'll Bring5–8 years' operational risk experience, ideally 2nd line within a PRA/FCA-regulated bank or financial institutionStrong knowledge of the UK regulatory landscape — SMCR, operational resilience, Three Lines of DefenceConfidence to challenge senior stakeholders constructively and champion a strong risk cultureExperience with GRC platforms and data visualisation tools (Power BI/Tableau) is a plusRelevant qualifications (CISI, IRM, CRISC) strongly preferredWhy Join: This is a genuinely rare opportunity to join a growing bank at a pivotal stage — small enough that your impact is visible and valued, ambitious enough that the ceiling on your career here is effectively unlimited. You'll be based in brand-new, newly refurbished offices in the heart of Cardiff, working alongside experienced leaders who are genuinely invested in developing their people.Ready to Take the Next Step? If you're an operational risk professional looking to step into a high-visibility role with a growing bank — one where your voice shapes the framework rather than just following it — we want to hear from you. Apply now to find out more and take the first step toward a role with real scope, real backing, and real growth potential.

Interim Chief Compliance Officer (SMF16) | Wealth & Investment PlatformReporting to: Chief Risk Officer | Function: Risk & Compliance (Regional Senior Leadership Team)The roleWe're partnering with our client to appoint a Chief Compliance Officer (SMF16 – Compliance Oversight) for its UK entity. This is an FCA-approved Senior Manager Function with independent responsibility for the adequacy and effectiveness of the firm's compliance governance, systems and controls, reporting directly and without restriction to the UK Board and Board Risk & Compliance Committee.Sitting within the independent second line and reporting to the Chief Risk Officer, you'll be the firm's primary compliance contact with the FCA — leading supervisory engagement, embedding the global risk and compliance framework across the region, and ensuring the Board receives clear, candid insight into regulatory risk. You'll be involved in all material decisions affecting compliance risk, from new product and client transitions through to platform transformation, outsourcing and operational change.Key responsibilitiesOwn the design and effectiveness of the UK regulatory compliance framework, ensuring it meets FCA requirements and local regulatory expectations across the end-to-end delivery model.Provide independent reporting and escalation to the UK Board and Board Risk & Compliance Committee on all regulatory compliance risks, breaches and areas of concern, delivering high-quality MI within a "no surprises" culture.Act as the firm's primary point of contact with the FCA, leading transparent, proactive supervisory engagement and overseeing all regulatory responses and communications.Ensure compliance with core regulatory obligations including SYSC, COCON, SM&CR, Operational Resilience, Consumer Duty, CASS (where applicable) and relevant prudential requirements.Oversee the compliance monitoring programme, the regional risk and control framework, and the effective implementation of global policies and standards, ensuring issues are remediated on time.Provide compliance oversight into deal teams, strategic initiatives, technology change and operational transformation through risk assessment and review.Oversee regulatory breach assessments, investigations, remediation and reporting, and conduct second-line assurance over first-line regulatory processes.Lead the regional compliance function, promoting a strong culture of risk awareness, regulatory adherence and ethical conduct.What we're looking forDeep, demonstrable knowledge of UK financial services regulation and regulatory frameworks.Extensive senior-level experience within a regulated financial services environment, with a strong grasp of risk management, compliance frameworks, control design and monitoring.Proven experience interacting with the FCA and attending Board or Board-level risk committees.Strong people leadership, excellent written and verbal communication, and the ability to challenge senior leaders constructively.Ideally currently or previously approved as SMF16 (or equivalent).

Operational Resilience ContractorA multi-entity financial services group needs a delivery-focused operational resilience contractor to pick up a live action plan and drive it to completion. This is a hit-the-ground-running role - the framework and blueprint already exist, they need someone to scale it across the wider group and get it over the line.What you'll own:Clearing outstanding BCP updates and finalising the annual review (cleanly separating shared group infrastructure from entity-specific systems)Expanding the existing IBS framework and BIAs across all remaining group entitiesSetting and quantifying impact tolerances for the newly mapped servicesPlanning and facilitating severe-but-plausible tabletop scenario testsAligning recent cyber controls into the resilience plansProven track record delivering operational resilience / BCP recovery projects essential — IBS mapping, BIA execution, impact tolerances, and crisis simulation testing.

Interim UK Head of Tax Location: UK | Reporting to: Chief Financial Officer | Function: Finance (Senior Leadership Team) About the business Our client is an established UK life and pensions business with a long-term focus on delivering sustainable value for policyholders and shareholders. With a strong track record of acquisitions and integration, the business continues to pursue opportunities that support its strategic objectives. The role We're partnering with our client to appoint an Interim Head of Tax to lead the tax function for one of its UK life companies. Reporting to the CFO, you'll own tax governance, regulatory compliance and tax risk management, while providing strategic tax leadership across acquisitions, portfolio transfers and reinsurance arrangements. Key responsibilitiesDevelop and implement the tax strategy in line with business and Group objectives, advising Executive Management, Board Committees and senior stakeholders.Lead tax input into acquisitions, portfolio transfers, reinsurance and other strategic transactions, and support capital management within risk appetite.Own the Tax Risk Management Framework and ensure Senior Accounting Officer compliance, maintaining effective controls and reporting significant risks to the CFO, Audit Committee and Board.Take accountability for all UK tax compliance — Corporation Tax, VAT, Employment Taxes and other indirect taxes — including provisions, deferred tax, disclosures and timely return submission.Manage relationships with HMRC, external advisers, Group Tax and auditors, and build strong links across Finance, Risk, Actuarial, Legal and Operations.Lead, develop and coach the tax team, driving continuous improvement and a strong risk and control culture.What we're looking forCTA and/or ACA qualified with significant in-house tax leadership experience.Extensive UK corporate tax and tax reporting expertise.Background in UK life insurance, pensions, long-term savings or closely related financial services.Proven experience managing HMRC relationships and enquiries within a regulated environment.

Private Client Tax Manager | Belfast - HybridAdvisory-Focused Role | Full Client Ownership This is an exciting opportunity for a Private Client Tax Manager to join a highly regarded professional services firm, taking on a genuinely advisory-led role with full ownership of a diverse client portfolio.  This position offers the chance to move beyond pure compliance and step into a role where you will lead on complex advisory work, build long-term client relationships, and play an active role in developing junior team members and contributing to business growth.  It’s a great opportunity for someone who enjoys combining technical expertise with client interaction, commercial thinking, and people development. The Role In this role, you will take ownership of a portfolio of private clients, delivering high-quality advisory services across areas such as inheritance tax, capital gains tax, trusts, estates, and succession planning. You will act as a trusted advisor to clients, building strong, long-term relationships and becoming their main point of contact for complex personal tax matters. You will also:Lead and deliver complex private client advisory work end-to-endManage and develop client relationships, providing proactive, trusted adviceIdentify opportunities for new advisory work and contribute to business developmentOversee multiple assignments, ensuring high-quality delivery and strong client serviceReview and sign off complex compliance work where requiredCollaborate with wider teams to deliver joined-up client solutionsMentor and support junior team members in their technical and professional developmentTake responsibility for engagements from initial opportunity through to delivery and billingAbout You To be successful in this role, you will have:Strong experience in private client tax within a professional services environmentA clear focus on advisory work, alongside compliance experienceProfessional qualification (CTA, ACA/CA, ATT, STEP or equivalent)Experience managing client relationships directly and confidentlyStrong organisational skills with the ability to manage multiple projectsExperience mentoring or supporting junior team membersA commercial mindset with the ability to spot and develop opportunitiesExcellent communication skills and confidence working with clientsThe ability to work independently and take full ownership of your portfolioExposure to international tax matters and UK/Ireland cross-border work would be advantageous but not essential.

Complaints OfficerLocation: Leicester — hybrid, one day per week in office We're recruiting for a Complaints Officer to join the compliance team of a mortgage network, handling a high volume of complaints linked to one of its largest intermediary partner firms. You'll independently and impartially investigate, manage and resolve complaints and disputes, delivering fair outcomes in line with FCA requirements while remaining commercially aware.  ResponsibilitiesReceive and respond to inbound complaints and queries within FCA timescales, ensuring complainants are treated fairly and consistentlyApply the FCA's Dispute Resolution Rules (DISP) and other relevant guidance throughout the complaints processConduct thorough investigations, researching records, reviewing files, and liaising with relevant staff and the partner firm to build a clear picture of eventsRecommend appropriate redress or remedial action in line with the Complaints Handling PolicyManage a caseload of complaints at varying stages of resolution, communicating clearly and confidentially with all partiesLiaise with external bodies such as the Financial Ombudsman, legal firms, or claims management companies as neededMaintain accurate, complete records of investigations and supporting documentationSupport the production of management information for senior stakeholders, and assist with monitoring legal feesRequirementsMinimum 3 years' hands-on complaints handling experience within financial servicesMortgage and protection industry background essentialStrong knowledge of FCA rules and guidance, including DISP, CONC, ICOBS, Vulnerable Customer, and Consumer DutyConfident communicator, able to present complex information clearly both verbally and in writingComfortable managing a busy caseload and working to tight deadlinesCeMAP or equivalent qualification, or willingness to work towards it

File Quality Checker – Mortgage & ProtectionLocation: Norfolk/ Suffolk (once a week in office, largely remote)We're recruiting for a Business Quality Assessor to join the compliance function of a mortgage network, providing dedicated QA oversight for one of its largest intermediary partner firms. This is a hands-on quality assurance role covering both file and call auditing, ensuring mortgage and protection advice meets FCA standards and that customers consistently receive good outcomes.  ResponsibilitiesConduct detailed reviews of mortgage and protection advice files and calls, assessing suitability, documentation quality, and compliance with FCA regulations (including MCOB, ICOBS, and Consumer Duty)Deliver structured, actionable feedback to advisers to improve advice quality and regulatory understandingAct as the primary QA point of contact for a major partner firm, providing oversight and constructive challenge on quality and riskIdentify trends, risks, and systemic issues, escalating high-risk findings in line with governance proceduresProduce clear QA reports and contribute to management information and reportingPrimarily covers first-charge mortgages, with second-charge business expected to followRequirementsSignificant experience in mortgage and protection advice file/call QA, ideally from an intermediary or broker background (small-to-medium firm experience preferred)Strong working knowledge of FCA regulations, including MCOB, ICOBS, and Consumer DutyConfident, diplomatic communicator with a track record of coaching advisers and influencing behaviourStrong analytical skills and attention to detailCeMAP or equivalent qualification desirable (support available to obtain this if not already held)Full UK driving licence required, with willingness to travel occasionally to partner offices

Head of Proposition Governance(Hybrid – 3 days/week in office) | 12-Month FTC (strong intent to go permanent) | £75,000–£95,000 + benefits.  A leading, adviser-owned financial advisor — spanning wealth management, protection, mortgages and pensions — is looking for an experienced Head of Proposition Governance to lead and evolve its proposition governance capability. Following a significant recent capital investment and new (internal promotion) senior leadership, the business is in a genuine growth phase — expanding its adviser base and its product range. This is a rare opportunity to join at a pivotal moment and shape governance across a proposition set that's actively evolving. This is a governance and oversight role, not a hands-on product-building one. You'll be the person ensuring the product range is good for customers, commercially sound, and defensible to regulators — owning the framework, chairing the committees, and holding the business to accountWhat You'll Be DoingLead the design, delivery and continuous improvement of the Proposition Governance Framework, ensuring alignment with regulatory requirements, Consumer Duty and group risk appetiteOwn the end-to-end Proposition Development & Management Framework — covering in-house and third-party products, due diligence, target market analysis and periodic review of existing propositionsChair and manage key governance forums, including the Proposition Management Committee and Product Review CommitteeUse market insight, customer data and competitor analysis to identify opportunities and support strong customer outcomesProvide clear governance reporting to senior leadership and boardsManage provider/supplier relationships, including commercial negotiationLead and develop a small, established teamWhat You'll NeedSignificant senior-level experience in financial services and product/proposition governanceA strong track record in proposition development and governance within a regulated environmentExcellent working knowledge of the regulatory landscape, including Consumer Duty and its impact on customer outcomesBroad knowledge across wealth, insurance and mortgages — including provider, competitor, market and adviser dynamicsExperience in supplier selection, commercial negotiation, and influencing senior stakeholders, committees and boardsConfidence chairing committees and presenting to senior leadershipA relevant professional or postgraduate qualification is advantageousThis is a fast moving position - we encourage you to apply now and the team will be in touch shortly. Goodluck!