Complaints OfficerLocation: Leicester — hybrid, one day per week in office We're recruiting for a Complaints Officer to join the compliance team of a mortgage network, handling a high volume of complaints linked to one of its largest intermediary partner firms. You'll independently and impartially investigate, manage and resolve complaints and disputes, delivering fair outcomes in line with FCA requirements while remaining commercially aware.  ResponsibilitiesReceive and respond to inbound complaints and queries within FCA timescales, ensuring complainants are treated fairly and consistentlyApply the FCA's Dispute Resolution Rules (DISP) and other relevant guidance throughout the complaints processConduct thorough investigations, researching records, reviewing files, and liaising with relevant staff and the partner firm to build a clear picture of eventsRecommend appropriate redress or remedial action in line with the Complaints Handling PolicyManage a caseload of complaints at varying stages of resolution, communicating clearly and confidentially with all partiesLiaise with external bodies such as the Financial Ombudsman, legal firms, or claims management companies as neededMaintain accurate, complete records of investigations and supporting documentationSupport the production of management information for senior stakeholders, and assist with monitoring legal feesRequirementsMinimum 3 years' hands-on complaints handling experience within financial servicesMortgage and protection industry background essentialStrong knowledge of FCA rules and guidance, including DISP, CONC, ICOBS, Vulnerable Customer, and Consumer DutyConfident communicator, able to present complex information clearly both verbally and in writingComfortable managing a busy caseload and working to tight deadlinesCeMAP or equivalent qualification, or willingness to work towards it

File Quality Checker – Mortgage & ProtectionLocation: Norfolk/ Suffolk (once a week in office, largely remote)We're recruiting for a Business Quality Assessor to join the compliance function of a mortgage network, providing dedicated QA oversight for one of its largest intermediary partner firms. This is a hands-on quality assurance role covering both file and call auditing, ensuring mortgage and protection advice meets FCA standards and that customers consistently receive good outcomes.  ResponsibilitiesConduct detailed reviews of mortgage and protection advice files and calls, assessing suitability, documentation quality, and compliance with FCA regulations (including MCOB, ICOBS, and Consumer Duty)Deliver structured, actionable feedback to advisers to improve advice quality and regulatory understandingAct as the primary QA point of contact for a major partner firm, providing oversight and constructive challenge on quality and riskIdentify trends, risks, and systemic issues, escalating high-risk findings in line with governance proceduresProduce clear QA reports and contribute to management information and reportingPrimarily covers first-charge mortgages, with second-charge business expected to followRequirementsSignificant experience in mortgage and protection advice file/call QA, ideally from an intermediary or broker background (small-to-medium firm experience preferred)Strong working knowledge of FCA regulations, including MCOB, ICOBS, and Consumer DutyConfident, diplomatic communicator with a track record of coaching advisers and influencing behaviourStrong analytical skills and attention to detailCeMAP or equivalent qualification desirable (support available to obtain this if not already held)Full UK driving licence required, with willingness to travel occasionally to partner offices

Head of Proposition Governance(Hybrid – 3 days/week in office) | 12-Month FTC (strong intent to go permanent) | £75,000–£95,000 + benefits.  A leading, adviser-owned financial advisor — spanning wealth management, protection, mortgages and pensions — is looking for an experienced Head of Proposition Governance to lead and evolve its proposition governance capability. Following a significant recent capital investment and new (internal promotion) senior leadership, the business is in a genuine growth phase — expanding its adviser base and its product range. This is a rare opportunity to join at a pivotal moment and shape governance across a proposition set that's actively evolving. This is a governance and oversight role, not a hands-on product-building one. You'll be the person ensuring the product range is good for customers, commercially sound, and defensible to regulators — owning the framework, chairing the committees, and holding the business to accountWhat You'll Be DoingLead the design, delivery and continuous improvement of the Proposition Governance Framework, ensuring alignment with regulatory requirements, Consumer Duty and group risk appetiteOwn the end-to-end Proposition Development & Management Framework — covering in-house and third-party products, due diligence, target market analysis and periodic review of existing propositionsChair and manage key governance forums, including the Proposition Management Committee and Product Review CommitteeUse market insight, customer data and competitor analysis to identify opportunities and support strong customer outcomesProvide clear governance reporting to senior leadership and boardsManage provider/supplier relationships, including commercial negotiationLead and develop a small, established teamWhat You'll NeedSignificant senior-level experience in financial services and product/proposition governanceA strong track record in proposition development and governance within a regulated environmentExcellent working knowledge of the regulatory landscape, including Consumer Duty and its impact on customer outcomesBroad knowledge across wealth, insurance and mortgages — including provider, competitor, market and adviser dynamicsExperience in supplier selection, commercial negotiation, and influencing senior stakeholders, committees and boardsConfidence chairing committees and presenting to senior leadershipA relevant professional or postgraduate qualification is advantageousThis is a fast moving position - we encourage you to apply now and the team will be in touch shortly. Goodluck!

Senior Compliance Manager (SMF Designate)UK Remote/ London HybridA high-impact Compliance leadership opportunity within a fast-growing, technology-led financial services business operating across insurance and fintech. Reporting to the Chief Risk Officer, you will lead the UK Compliance function, act as the firm's primary FCA contact, and be put forward for approval under the Senior Managers & Certification Regime (SMCR). This role offers broad exposure across regulatory compliance, financial crime, governance, consumer duty, and risk management, with significant influence on business growth, product development, and regulatory strategy. Key ResponsibilitiesLead the UK Compliance function and assume SMF responsibilities following FCA approval.Act as the primary liaison with the FCA, managing regulatory engagement, submissions, and notifications.Maintain and enhance Compliance and Financial Crime frameworks, ensuring they remain effective and scalable.Oversee compliance monitoring, risk assessments, controls testing, incident management, and regulatory reporting.Lead Consumer Duty and AML/CTF programmes, including governance, monitoring, and reporting obligations.Support new product launches, partnerships, and market expansion initiatives from a regulatory perspective.Provide reporting and insight to senior leadership and the Board on compliance, conduct risk, financial crime, and regulatory developments.Requirements8+ years' experience in Compliance, Financial Crime, Risk, or Legal roles within insurance, insurtech, fintech, banking, payments, or other regulated financial services environments.Experience operating at, or ready to step into, an FCA-approved Senior Manager Function role.Strong knowledge of FCA regulations, Consumer Duty, SMCR, AML/CTF requirements, and wider UK regulatory frameworks.Proven ability to build pragmatic compliance frameworks within high-growth or technology-led businesses.Strong stakeholder management skills with experience engaging regulators, senior leadership, and Boards.This is an excellent opportunity to take ownership of a critical function within an innovative, scaling organisation and play a key role in shaping its regulatory and compliance strategy.

Senior Compliance Manager    As the Senior Compliance Manager, you will be responsible to ensure regulatory requirements are met, deliver good customer outcomes, and maintain robust governance frameworks in accordance with Financial Conduct Authority (FCA) expectations, including Consumer Duty. Some Key ResponsibilitiesProvide ongoing oversight and constructive challenge to ensure regulatory standards are maintainedBuild strong, credible relationships with senior management, advisers, and operational teamsProvide proactive, forward-looking compliance support to identify emerging risks and support early interventionProvide guidance on complex regulatory matters relating to mortgage and protection adviceIdentify, assess, and manage regulatory and conduct risks within the businessOversee monitoring activity, including file reviews, call assessments, thematic reviews, and audit outputsProvide clear, risk-based reporting to senior stakeholders, committees, and the Board where requiredExperienceStrong knowledge of UK financial servicesStrong knowledge of FCA regulation including MCOB, ICOBS and Consumer DutyDeep understanding of mortgage and protection advice processesStrong communication and stakeholder management skills.Experience in managing people effectivelyCeMAP Qualified

ParaplannerHybrid Working | CrawleyAn exciting opportunity has arisen for an experienced Paraplanner to join a growing and highly respected wealth management business.This role offers the opportunity to work closely with Financial Planners, providing technical expertise and delivering high-quality financial planning solutions for a diverse client base. You'll play a key role throughout the client journey, helping to develop tailored financial plans while building strong client relationships and supporting the delivery of exceptional client service.This is an excellent opportunity for a technically strong Paraplanner looking to further develop their career within a collaborative and client-focused environment.The OpportunityYou will work alongside Financial Planners and Client Services teams, supporting the delivery of comprehensive financial planning advice while ensuring a seamless client experience.The successful individual will have the opportunity to apply their technical expertise across a broad range of financial planning areas, contribute to business improvements, and continue their professional development within a supportive environment.Key ResponsibilitiesSupport Financial Planners by providing technical analysis and client solutionsConduct research, analysis and due diligence on client holdings and recommendationsPrepare technical calculations and cashflow modelling reportsProduce high-quality suitability reports aligned to client objectives and recommendationsBuild and maintain strong client relationships, acting as a key point of contact throughout the client journeyAttend client meetings where appropriateIdentify information required to develop comprehensive financial plansWork closely with Client Services teams to ensure recommendations are accurately implementedEnsure planners and clients receive timely updates throughout the advice processReview client files and ensure work is completed to regulatory and compliance standardsSupport continuous improvement initiatives across the businessMaintain up-to-date knowledge of legislation, regulation and industry best practiceAbout YouPrevious experience working as a Paraplanner or within a similar technical financial planning roleStrong understanding of financial planning products, solutions and technical calculationsExperience analysing client portfolios and producing suitability reportsAbility to work to deadlines while maintaining exceptional attention to detailStrong written and verbal communication skillsExcellent organisational and problem-solving abilitiesComfortable building relationships with clients and internal stakeholdersSelf-motivated with the ability to work independently and as part of a wider teamCommitted to ongoing professional development and continuous learningQualificationsCII Diploma in Regulated Financial Planning (DipPFS) desirableWorking towards CII Advanced Diploma in Financial Planning preferred3–4 years' relevant financial planning or paraplanning experienceWhy Apply?Join a collaborative and client-focused wealth management businessWork closely with experienced Financial Planners and advisersGain exposure to complex financial planning cases and client portfoliosStrong commitment to professional development and qualifications supportOpportunity to contribute ideas and influence business improvementsHybrid working environment and supportive team cultureClear long-term career progression opportunitiesIf you are a technically strong Paraplanner looking to join a business that values expertise, collaboration and client outcomes, we'd love to hear from you.

Audit AdvisorGlasgow (Hybrid) Our Glasgow audit team is growing fast and exceeding budget expectations, driven by rising client demand. We're hiring an Audit Advisor to support this growth and help deliver high-quality audits across a varied client portfolio spanning commercial, charity, and owner-managed businesses. The RoleDeliver audits end-to-end, from planning through to completionLead fieldwork and coordinate engagement delivery, managing expectations and flagging issues earlyAct as the primary client contact on-site during fieldworkAttend and contribute to planning and clearance meetingsReview draft accounts and resolve client queriesLead, coach and coordinate Analysts and Assistants, retaining overall accountability for deliveryManage multiple audits simultaneously, hitting deadlines and quality standardsBuild commercial awareness of WIP, recoveries, fee quotes, and scope managementIdentify opportunities for other service lines to support clientsAbout YouACA, ACCA, ICAS or equivalent — newly qualified to approximately 2 years PQEExternal audit background essential, ideally from a practice environmentConfident operating as the lead client contactExperience supervising or coaching junior team membersStrong communicator, both written and verbalOrganised, proactive, and able to manage competing priorities to tight deadlinesIFRS/UK GAAP exposure, charity sector experience, or mid-market client experience are a plus

Audit Manager Glasgow | Hybrid Working Lead, Develop and Grow Within a High-Performing Audit Team An exciting opportunity has arisen for an experienced Audit Manager to join a growing and ambitious audit team in Glasgow. This role offers the opportunity to manage a diverse portfolio of commercial businesses, owner-managed companies and charities while leading audit engagements, developing team members and building long-term client relationships. Working as part of a collaborative leadership team, you'll play a key role in delivering high-quality audit services, supporting the development of junior colleagues and contributing to the continued success and growth of the audit practice. The position operates within a flexible hybrid working model, with regular presence across the Glasgow office, client sites and the wider Glasgow and Edinburgh audit region. The Opportunity This is an ideal opportunity for an experienced audit professional looking to take ownership of a client portfolio while developing their leadership, commercial and business development capabilities. You will work closely with Partners and Directors, helping to drive client service excellence, team development and continued growth across the audit practice. Key ResponsibilitiesManage audit engagements from planning through to completionLead and oversee a portfolio of audit clientsBuild and maintain strong client relationshipsReview audit work and ensure technical excellence across engagementsCoach, mentor and develop junior team membersSupport the development and performance of direct reportsManage multiple engagements simultaneouslyEnsure assignments are delivered to the highest quality standardsMonitor engagement profitability, budgets and delivery timelinesIdentify opportunities to support clients through additional servicesContribute to networking, relationship-building and business development activitiesWork closely with Partners and Directors to support strategic growth initiativesEssential RequirementsACA, ACCA, ICAS or equivalent professional qualificationExternal audit experience gained within practiceSignificant post-qualified audit experienceProven experience managing audit portfoliosStrong client-facing and stakeholder management skillsExperience coaching, mentoring and developing team membersStrong technical audit knowledgeExcellent organisational and project management skillsAbility to manage multiple engagements and competing prioritiesDesirable ExperienceExperience working with commercial, owner-managed business and charity clientsExposure to business development and networking activitiesExperience reviewing and signing off work produced by junior auditorsStrong commercial awareness and profitability management experienceWhat's on OfferComprehensive benefits packagePrivate Medical InsuranceEnhanced family leave policiesCompetitive pension schemeLife assurance and Death in Service benefitsEmployee Assistance ProgrammePaid volunteering dayHybrid and agile working environmentModern office facilitiesOngoing professional development and leadership training