Key Responsibilities:
- Promote and uphold the principle of delivering Client Best Interest outcomes.
- Comply with regulatory responsibilities, keeping consumer outcomes central to all tasks.
- Ensure advisers submit compliant files to the admin team before new business processing.
- Accurately enter all clients into the back-office system.
- Submit pension/investment applications
- Track and follow up on submitted business with providers promptly.
- Update clients regularly on the progress of their cases.
- Manage workload effectively to meet all deadlines.
- Scan and store all client documents in INVU or Intelligent Office.
- Send documents to clients, including post-sale letters and plan schedules.
- Prepare ongoing service reports and supporting documents for adviser meetings.
- Ensure clients receiving ongoing service
- Maintain continuous professional development to stay current in skills and knowledge.
What You Bring:
- Financial Services Experience:
- Prior administrative experience in the financial services sector is essential.
- Strong background in investments and pensions
- FA1 – Life Office Administration is mandatory.
- Desirable:
- FA2 – Pensions Administration
- RO1
- Industry Knowledge:
- Up-to-date understanding of financial products and providers
- Previous experience in the insurance or financial services industry is essential
