We are seeking an experienced Payroll Advisor to join our payroll team. In this role you will have a lead role in the building and maintaining of client relationships whilst being actively involved in the day-to-day planning, processing and development of the team. If you are a motivated self-starter, then this is a fantastic career opportunity to develop your skills.
Main tasks include:
- Be actively involved in the timing and managing of your clients and ensure that client process manuals are being followed and achieved
- Process payrolls and supervise resources to ensure timely completion of all tasks to agreed deadlines and standards, monitoring Bureau Management System daily
- Run Payroll projects and drive efficiencies, identifying, developing and implementing process improvements in conjunction with the wider team as part of the firm’s commitment to continuous improvement
- Build and maintain client relationships for a portfolio of clients - process, monitor recoveries and resolve fee queries
- In conjunction with the Manager identify training needs and participate in Team development, coaching and training
- Actively participate in the daily supervision of the Team, providing clear guidance and instruction, holding team accountable and providing motivational and developmental feedback regularly
- Deal with all payroll correspondence related to your clients and ensure client queries are dealt with in a timely way
- Ensure Employer and Employee enquiries are monitored and actioned within agreed timescales, escalating to Assistant Managers when appropriate
- Lead implementations, controlling the end to end implementation process for allocated new clients
- Develop and maintain an understanding of pensions set up and administration
Requirements for the role:
- Minimum 2 year’s experience of working in a similar role
- Excellent organisational skills
- Strong communication skills – both written and oral
- Experience of working to tight deadlines
- Ability to work well as part of a team
- Ability to work on own initiative
- Highly numerate with keen attention to detail
- Good team player with the ability to build effective relationships at all levels
