Head of Risk & Resilience - Retail Banking - £75,000-£80,000

Broadgate Search are proud to partner with a purpose-led financial services organisation seeking a Head of Risk & Resilience to lead its enterprise risk and operational resilience functions. This is a high-impact, second-line role, ideal for a risk leader looking to influence culture, enhance frameworks, and build strategic capability in a values-driven environment.
Our client is a growing, customer-focused financial institution committed to delivering strong customer outcomes and ensuring the resilience of its operations through disruption.

As Head of Risk & Resilience, you will own and develop the risk management framework and operational resilience strategy across the business. Reporting to the Chief Risk Officer, you will ensure effective risk oversight, foster a strong risk culture, and help the organisation navigate an evolving regulatory landscape.
You will lead and develop a high-performing team, partner with senior stakeholders across the organisation, and act as a key contact for external auditors and regulators.

Key Responsibilities
Risk Management & Strategy
  • Develop and implement the Enterprise Risk Management Framework (ERMF).
  • Oversee identification, assessment, mitigation, and reporting of non-financial risks (e.g. operational, compliance, conduct, and financial crime).
  • Provide strategic advice to the Executive and Board on emerging risks and risk appetite.
Operational Resilience
  • Lead the operational resilience programme, ensuring delivery of Important Business Services (IBS) through severe but plausible disruption scenarios.
  • Provide independent challenge to resilience planning and support regulatory compliance.
  • Ensure alignment with Consumer Duty outcomes, data protection, and fair value.
Leadership & Stakeholder Engagement
  • Build and lead the Risk & Resilience team, ensuring development and high performance.
  • Collaborate across the business to embed risk awareness and best practices.
  • Present to the Board Risk Committee and Executive Risk Committee, translating complex risk issues into actionable insights.
Governance & Reporting
  • Maintain policies, risk registers, RCSAs, and control testing frameworks.
  • Deliver Board-level reporting and contribute to strategic planning.
  • Liaise with regulators and auditors, ensuring timely and accurate submissions.
Key RequirementsEssential
  • Significant experience in enterprise risk management within financial services.
  • Strong knowledge of operational resilience, including regulatory expectations (e.g. PRA/FCA).
  • Excellent stakeholder management and Board reporting capabilities.
  • Relevant professional qualifications (e.g. IRM Certificate or equivalent).
  • Strong leadership and team development experience.
Desirable
  • Experience in retail banking or building societies.
  • IRM Diploma or similar postgraduate qualifications.
  • Experience across both financial and non-financial risk disciplines.