Broadgate Search is exclusively retained to recruit a Head of Operations & Business Process Outsourcing for a pioneering and rapidly expanding digital finance organisation. This is a high-impact, entrepreneurial role focused on building and scaling operations for a newly established Austrian entity under the European Union’s Markets in Crypto-Assets Regulation (MiCA).
The organisation operates at the cutting edge of the digital financial ecosystem, offering a fully regulated suite of services bridging traditional and digital assets. This role presents a unique opportunity to take ownership, drive innovation, and play a key part in shaping the future of digital financial services across Europe.
Key Responsibilities
- Support the Chief Operating Officer in delivering operational excellence and scaling initiatives.
- Develop and execute the operational roadmap to support ambitious business growth and scalability.
- Manage and oversee outsourcing partners for operational processes, ensuring alignment with regulatory, quality, and compliance standards.
- Establish KPIs and conduct regular vendor performance reviews.
- Lead and mentor a cross-functional team to drive operational excellence and foster a culture of accountability.
- Identify and implement process improvements through automation and digitization.
- Ensure compliance with local and international regulatory requirements and manage operational risk.
- Collaborate closely with internal stakeholders across product, technology, and HR to align operations with strategic objectives.
- Represent the Austrian operational interests in meetings with senior leaders and external partners.
- 10+ years in business operations, outsourcing management, or related roles within financial services, technology, or consulting.
- Proven experience leading operational transformations and managing complex outsourcing projects.
- Strong understanding of regulatory frameworks in financial services, especially relating to digital assets.
- Familiarity with process optimization methodologies such as Lean or Six Sigma is advantageous.
- Exceptional leadership, communication, and stakeholder management abilities.
