Transformation & Change

End-to-End Support for Your Transformation & Change Initiatives

​Our Transformation and Change division provides strategic consulting, talent acquisition, and project delivery services to regulated businesses across the banking, insurance, and investment spaces.

We maintain a versatile SME bench (Subject Matter Expert bench) of over 2500 experienced professionals ready to be deployed on your projects. With a comprehensive understanding of the regulatory environment in the UK, Ireland, Luxembourg, Germany, Switzerland, and the USA, we provide a compliant, dependable service to enable sustainable change throughout your organisation. 

As part of Trinnovo Group, we combine the expertise of our sister brands – Trust in SODA, DeepRec.ai, and Trinnovo Consulting – to provide our clients with integrated services and end-to-end support across technology and governance. 

Our Areas of Expertise Include:

  • Risk:

    • Risk Framework Updates & Implementation
    • Risk Model Validation Reviews
    • Risk Technology Updates (including AI Adoption)
    • TRM Management & Business Continuity Reviews

  • Compliance:

    • Consumer Duty Reviews & Implementation
    • DORA Compliance
    • Financial Crime & Anti-Money Laundering (AML) Compliance

  • Regulatory Change & Remediation:

    • Regulatory Update Support
    • Regulatory Professionals for Change Projects
    • S166 Support
  • Business & Technological Change
    • Digital Transformation Consulting
    • Finance Transformation
    • Digital Advancements & Strategy
    • Systems Updates & Integration
    • Regulatory Project/Programme Managers

 

QUILTER
2.7
CV to Interview Ratio
3.1
Jobs to Placement Ratio
Quilter PLC, a leading provider of advice, investments, and wealth management in the UK and internationally, engaged Broadgate Search to support a significant organisational restructure. This involved separating from their parent company, Old Mutual PLC, and listing independently on the London Stock Exchange. To overhaul Quilter's risk and compliance framework, Broadgate Search built internal teams capable of establishing robust risk management, reducing reliance on external resources. This included strengthening the second line of defense and enhancing risk activities within individual entities and the first line of defense. We successfully placed numerous candidates across the group and its subsidiaries, including Intrinsic FS, Old Mutual Global Investors, and Quilter Cheviot, with up to 11 concurrent contractors on-site supporting this transformation.
Quilter

We placed a range of project-critical interim roles, including a Head of Operational Risk, Head of Compliance Monitoring, Operational Risk Manager, Data Protection SME, and IT Risk Manager. 

VIEW OUR CASE STUDIES

MEET THE TEAM

Meet Ben

Ben Adams

Co-Founder and Managing Director

Meet Daniel

Daniel Tapsell

Associate Director, Contract and Interim

Meet Adrian

Adrian McCarthy

Senior Advisor

 

LATEST JOBS

Bregenz, Vorarlberg, Austria
Head of Operations & Business Process Outsourcing - Austria 
Permanent
Head of Operations & Business Process Outsourcing – Austria Broadgate Search is exclusively retained to recruit a Head of Operations & Business Process Outsourcing for a pioneering and rapidly expanding digital finance organisation. This is a high-impact, entrepreneurial role focused on building and scaling operations for a newly established Austrian entity under the European Union’s Markets in Crypto-Assets Regulation (MiCA). The organisation operates at the cutting edge of the digital financial ecosystem, offering a fully regulated suite of services bridging traditional and digital assets. This role presents a unique opportunity to take ownership, drive innovation, and play a key part in shaping the future of digital financial services across Europe. Key ResponsibilitiesSupport the Chief Operating Officer in delivering operational excellence and scaling initiatives.Develop and execute the operational roadmap to support ambitious business growth and scalability.Manage and oversee outsourcing partners for operational processes, ensuring alignment with regulatory, quality, and compliance standards.Establish KPIs and conduct regular vendor performance reviews.Lead and mentor a cross-functional team to drive operational excellence and foster a culture of accountability.Identify and implement process improvements through automation and digitization.Ensure compliance with local and international regulatory requirements and manage operational risk.Collaborate closely with internal stakeholders across product, technology, and HR to align operations with strategic objectives.Represent the Austrian operational interests in meetings with senior leaders and external partners.Experience & Skills10+ years in business operations, outsourcing management, or related roles within financial services, technology, or consulting.Proven experience leading operational transformations and managing complex outsourcing projects.Strong understanding of regulatory frameworks in financial services, especially relating to digital assets.Familiarity with process optimization methodologies such as Lean or Six Sigma is advantageous.Exceptional leadership, communication, and stakeholder management abilities.If you are a strategic operator looking to make a tangible impact in a fast-growing, innovative organisation, please get in touch. Confidential conversations and applications are welcome.
Callum DudrenecCallum Dudrenec
Posted 14 days ago
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