AI and automation are transforming core banking processes at pace. Leaders are under pressure to adapt, and a key challenge is moving beyond tools to implement, govern, and manage these processes to support customers and deliver on business priorities.
At Sorai, we work closely with teams at the intersection of design, risk, technology, and regulation. When it comes to AI enablement in banking, the most common priorities among leaders include:
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Unifying risk data – moving from fragmented systems to a single, unified view of risk-related data for greater visibility and decision-making.
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Modernising processes – replacing siloed spreadsheets with smarter AI tools that drive team efficiency and operational scalability.
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Clarifying AI’s role – assessing current processes and business priorities to identify where AI can deliver the most value.
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Validating AI in risk – ensuring AI tools are tested and proven to enhance risk processes while safeguarding customers and business outcomes.
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Strengthening accountability – establishing strong governance models with defined ownership and lines of accountability.
In a highly regulated, complex, and critical sector like banking, what's needed is a structured method of connecting innovation with compliance, and to move from intention to practical delivery.
Sorai's Solution
We’ve developed a 12-week programme led by Risk, Compliance, AI, and Customer Experience experts to transform their key processes with AI tools and management. Our approach consists of four stages.
Diagnose: existing processes, data, and the customer experience to determine the role and purpose of AI (standardisation, consolidation, optimisation)
Determine: how the risk, compliance process and customer experience will be conducted if enabled by AI, focusing on principles of trust, biases, and human intervention
Develop: A test and iterate approach to develop the AI-enabled process, along with a supporting governance framework. We assess this against the ideal customer experience
Implement: A clear implementation plan covering the impact on people, process risks, and policies along with execution risk. Integration of our trusted Risk Management (upon assessment) platform that enables smart risk control, optimisation of process, insights and reporting.
We put the customer's best interest at the heart of process re-design.
The risk and compliance function is responsible for some of the most complex aspects of the customer experience and therefore must consider a human-centred approach to defining the role of AI in their processes. Without a focus on customers, this transformation can not succeed.
Customers: The role of AI must be assessed across core customer journeys that are led by risk and compliance processes, including customer onboarding, fraud, and lending to assess opportunities to improve product innovation and customer experience.
Business: It's essential to identify cost and savings opportunities across customer journeys, as well as within various risk and compliance categories, when introducing AI tools and systems for specific use cases.
Operations and governance: As AI is introduced, it’s also fundamental to simultaneously develop a view of the risks to the business, including how the frameworks and supporting governance models need to evolve.
What impact will this programme deliver?
Above all, this programme delivers the transformation of a single risk and compliance process, a practical implementation plan, and a tested business case.
Key outcomes include:
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A governance model recommendation, including roles and accountability.
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Practical, tested recommendations on areas of improvement and where AI can be applied.
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An ideal customer experience map to anchor process design.
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A clear implementation plan covering people, process, tech, and data.
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A business case outline (“the size of the prize”).
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A defined set of execution risks to manage.
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A scalable approach to extend across key risk processes.
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A RiskSmart assessment and implementation plan for automating key risk activities.
Why Work with Us?
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We combine the best of business consulting, AI, and Risk and Compliance expertise
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We’ve developed this programme with board members, and with experts in Risk and AI
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We move you from strategy to implementation and capability
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Unlike large consultancies, we offer deep expertise over generalist models, and with the same talent bench at a more sustainable cost.
We have over two decades of experience working in Financial Services
Sorai's consultants have previously held positions at McKinsey, Barclays, and Deloitte Digital, and worked for businesses such as JPMC, Lloyds Banking Group, Fidelity Investments, OP Bank, and Citi Group.
For this programme, we will also bring our network of industry experts with executive board experience to provide strategic oversight and ensure we deliver on your business priorities throughout.
If you’re exploring AI in banking and want expert support, reach out to our team through the form below.
