We explored what exactly digital transformation means for the financial risk industry; many panellists called for us to ‘embrace the sphere of technology’ and welcome this digital adoption as the norm. We touched on how the dreaded C-word (COVID-19) has changed or perhaps shone a light over customer behaviours, and how they now choose to access their financial services. Catering to these changes was contrasted between large firms and start-ups; concluding there is a lengthier process when unpicking the existing operating model for larger banks.
We’d like to thank our incredible panel for their views, observations, and sharp insight on the subject matter. Thank you to our partners and wonderful audience for participating in or live polls and engaging with the discussions throughout.
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